Returns & Refunds Policy

Because our products are made to order, we do not accept returns or offer refunds for change of mind, incorrect sizing, or buyer’s remorse.

Each item is produced specifically for you once your order is placed. This helps us reduce waste and prevent overproduction.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

supporter.care@awip.org.uk

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, we will arrange a replacement or refund at no additional cost to you.

Eligibility for Replacement or Refund

We can only offer a replacement or refund if:

• The item is faulty or damaged on arrival

• You received the wrong product

• There is a manufacturing defect

We cannot accept returns for:

• Incorrect size ordered

• Change of mind

• Sale items

• Gift cards

• Items damaged through normal wear and tear or misuse

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receiving it.

However, this right does not apply to goods made to the consumer’s specifications or clearly personalised items, including products printed on demand.

If you believe your order qualifies under EU consumer regulations, please contact us at supporter.care@awip.org.uk.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at supporter.care@awip.org.uk.